Cancellations must be asked for in writing and sent to our support team at hello@grocketgroup.com. For ongoing services, a cancellation request needs to reach us at least 30 days ahead of the commencement of the next billing cycle or service milestone to avoid any extra charges. Grocket Group will have the privilege of charging for the work done or scheduled, in case such a request reaches them after this period. For project-based contracts, cancellation after starting the project shall lead to deposit forfeiture or partial payment, according to the service-level agreement.
Groocket Group, too, retains its rights to cancel services, mainly based on non-payment, terms abuse, or other unforeseen grounds. The clients will be immediately notified and informed of the refund conditions or applicable charges.

Refund Policy

At Grocket Venture Private Limited, we work to ensure the customer is satisfied with our services. If you want to ask for a refund, please see our policy below:

1. Eligibility for Refunds:

• Refunds are issued for services not yet started or where significant work has not been done.
• Partial refunds may be issued for services already started depending on the percentage of work completed and expenses incurred.
• Some services, like custom marketing campaigns or one-time deliverables, are non-refundable once work has started. However, we encourage you to voice any concerns or dissatisfaction, and we will make reasonable efforts to resolve the issue.

2. Case-by-Case Evaluation:

• Refund eligibility will be evaluated on a case-by-case basis to ensure fairness for both parties.

3. Refund Timeline:

• Approved refunds will be processed within 10-14 business days from the approval date.

4. Request Process:

• For cancellation and refund requests, please email at hello@grocketgroup.com. We will commit to working for you promptly and professionally to offer a suitable resolution.

We will appreciate your business and strive hard to provide service quality. You are welcome aboard Grocket Venture Private Limited.