Cancellations must be asked for in writing and sent to our support team at hello@grocketgroup.com. For ongoing services, a cancellation request needs to reach us at least 30 days ahead of the commencement of the next billing cycle or service milestone to avoid any extra charges. Grocket Group will have the privilege of charging for the work done or scheduled, in case such a request reaches them after this period. For project-based contracts, cancellation after starting the project shall lead to deposit forfeiture or partial payment, according to the service-level agreement.
Groocket Group, too, retains its rights to cancel services, mainly based on non-payment, terms abuse, or other unforeseen grounds. The clients will be immediately notified and informed of the refund conditions or applicable charges.

Refund Policy
Refunds are available for services that have not yet commenced or where significant work has not been completed. For services already in progress, partial refunds may be granted based on the percentage of work completed and any expenses incurred. Refund eligibility will be evaluated on a case-by-case basis, ensuring fairness to both parties.

While some services like custom marketing campaigns or one-time deliverables are not refundable after work commences, please communicate any dissatisfaction so that we make reasonable efforts to resolve the issue at hand.

For cancellation or refund requests, kindly email us at hello@grocketgroup.com. Our team is more than willing to work out a solution with you promptly and professionally.